Course Objectives

Upon completion of the course participants will be able to:

- Gain knowledge and skills on the planning and design of aerodromes and their operations.

- Recognize ICAO Annex 14 (Aerodromes) and related Standards and  Recommended Practices (SARPs).

Course Contents

- Course Introduction

- Aerodrome data

- Physical characteristics

- Obstacle restriction and removal

- Visual aids for navigation

- Visual aids for denoting obstacles

- Visual aids for denoting restricted use areas

- Electrical systems

- Aerodrome operational services, equipment and installations

- Aerodrome maintenance

- Introduction to heliport operations

Who should attend

This course is beneficial to personnel involved in the regulation, design, development and certification of airports from civil aviation administrations and airport authorities as follows;

 Duty Managers, Airport Operations and Safety personnel.

Safety and Compliance Managers.

Airport Planners, Designers and civil engineers.

Airport operations managers.

CAA aerodrome inspectors.

Aerodrome auditors.

Airport Operators

Duration

3 Weeks

Course Objectives

Upon completion of the course participants will be able to:

- Describe Aircraft Marshalling Services

- Apply aircraft parking rules safely

- Disseminate movement information to operators

- Maintain Apron Safety and Security

- Record Airport Traffic Data

- Lead Van Services

Course Contents

- Airport Operations

- Aircraft Marshalling

- ICAO, Air Law and Rules of the Air

- Aircraft Recognition and Principles of Flight

- Air Traffic Management

- Communication Procedures

- Aeronautical Information Services

- Introduction to Air Transport Statistics

- Aviation Security Awareness

- Aviation Meteorology Awareness

- Rescue and Fire Fighting Services Awareness

- Introduction to Safety Management System

- Introduction to Customer Service

- Apron Management Practical

Who should attend

General public especially Secondary school students who aspires to be aircraft marshallers

Employees who renders aircraft marshalling services to Airports

Employees starting a career in marshalling of aircraft positions

Inspectors (Flight, Aerodrome, maintenance, Air Traffic Control) to broaden their understanding

All airport / Aerodrome operator and aircraft personnel requiring a broader understanding.

All other aviation personnel who want to get a broader introduction to aircraft marshalling issues

All other aviation personnel (airlines, ground handling, flight engineering and ATC) to broaden their understanding.

Duration

4 Weeks

Course Objectives

Upon completion of the course participants will be able to:

- Describe activities conducted at the airport

- Describe decision making based on rules from Aerodrome Manual.

- Disseminate movement information to operators

- Reduce the effects of emergency, in respect of saving lives and maintenance of  aircraft operation

- Describe Airport services that are provided in simplified and harmonized way

- Describe how to maintain Airport Safety and Security

- Explain how to handle VIP

Course Contents

- Airport Operations

- Aircraft Marshalling

- ICAO, Air Law and Rules of the Air

- Aircraft Recognition and Principles of Flight

- Air Traffic Management

- Communication Procedures

- Aeronautical Information Services

- Introduction to Air Transport Statistics

- Aviation Security Awareness

- Aviation Meteorology Awareness

- Rescue and Fire Fighting Services Awareness

- Introduction to Safety Management System

- Introduction to Customer Service

- Airport Operations Practical

Who should attend

General public especially Secondary school students/College graduates who aspires to be Airports operation experts(Airport attendants, Airports operation officer, Aircraft marshallers)

Employees starting a career in an airport operations positions

Inspectors(Flight, Aerodrome, maintenance, Air Traffic Control) to broaden their understanding

All airport / Aerodrome operator and aircraft personnel requiring a broader understanding.

All other aviation personnel who want to get a broader introduction to airport operations.

All other aviation personnel (airlines, ground handling, flight engineering and ATC) to broaden their understanding.

Duration

4 Weeks

Course Objectives

Upon completion of the course participants will be able to:

- Develop a clear understanding of computing terms and concepts

- Develop proficiency in the use of a variety of computer hardware and software tools

- Demonstrate basic computer competency related to creating and managing files and folders

- Develop skills in communicating ideas and information to different audiences using web browsers

Course Contents

- Introduction to Computer

- Microsoft word

- Microsoft Excel

- Microsoft Power point

- Microsoft Publisher

- Internet and Email

Who should attend

General public especially Secondary school students who aspires to be computer literate

Aviation personnel with little or no ICT knowledge

Any person with computer basics needing to specialize in a specific ICT area

General public especially Secondary school students who waits for further studies

Continuing students who wish to sharpen their computer knowledge

Those who need a foundation in ICT for further studies (i.e. Advanced ICT courses)

Duration

Option 1: 4 weeks for those attending morning session

Option 2:  6 weeks for those attending afternoon and Evening session

Objectives:

At the end of the course, participants will be able to:        

- Improve aviation safety by preventing aviation incidents and accidents

- Improve crew performance and enhance crew coordination.

Who should attend:

Pilots

Cabin Crew

Aircraft maintenance personnel

Flight operations personnel

Management staff direct related with aircraft operation

Duration:

5 Days

Objectives:

On completion of the course, participants will be able to:

- Become aware on how to improve aviation safety hence, reduce incidents and accidents

- Become aware on how to improve crew performance and crew coordination

Who should attend:

Pilots

Cabin Crew

Aircraft maintenance personnel

Flight operations personnel

Management staff direct related with aircraft operation

Duration:

2 Days

Course Objectives

Upon completion of the course participants will be able to:

- Describe customer service

- Explain what customer service means in relation to internal & external customers

- Practice analysis techniques in understanding their customers

- Develop needs analysis techniques to better address customer needs

- Apply effective communication skills to their customers

- Apply skills for handling upset customer

- Describe Telephone and emails services

- Explain how to gain insight on connecting with customers online

- Apply skills for managing time while serving customers

- Apply skills for managing stress serving customers

Course Contents

- Introduction to Customer Service

- Analysis of Customer/Knowing your Customer

- Effective communication

- Calming upset customers

- Telephone and Internet skills

- Time Management

- Stress Management

Who should attend

General public especially Secondary school students/College graduates who aspires working in frontline offices.

Aviation personnel with little or no Customer Service knowledge

Employees who renders services to customers within their Organizations

Business personnel needing to improve their customer serving skills

Any person with needing to specialize in a Customer Service area

Duration

1 Week

Course Objectives

Upon completion of the course participants will be able to:

- Explain applicability of dangerous goods

- Explain limitations of dangerous goods

- List down classification of dangerous goods

- Explain identification of dangerous goods

- Describe packing of dangerous goods

- Explain packaging specifications and performance  tests

- Mark and label dangerous goods

- Explain how to handle dangerous goods

- Describe radioactive material in dangerous goods

Course Contents

- General philosophy

- Limitations

- General requirements

- Classification

- List of dangerous goods

- General packing requirements

- Packing instructions

- Labelling and Marking

- Shipper’s declaration and other relevant documentation

- Acceptance procedures

- Recognition of undeclared dangerous goods

- Storage and loading procedures

- Pilots notification

- Provision of passengers and crew

-Emergency procedures

Who should attend

General public especially Secondary school students who aspires to accept dangerous goods.

Operators and ground handling agent’s staff accepting dangerous goods.

Duration

1 Week

Course Objectives

Upon completion of the course participants will be able to:

- Explain applicability of dangerous goods

- Explain limitations of dangerous goods

- Mark and label dangerous goods

- Explain shippers declaration and other relevant documentation

- Recognize undeclared dangerous goods

- Explain provision of passengers and crew

- Recognize emergency procedures

Course Contents

- General philosophy

- Limitations

- Labelling and Marking

- Shippers declaration and other relevant documentation

- Recognition of undeclared dangerous goods

- Provision of passengers and crew

- Emergency procedures

Who should attend

General public especially Secondary school students who aspires to be shippers and/or operator of dangerous goods

Operators and ground handling agent’s staff accepting cargo or mail (other than dangerous goods)

Duration

2 days

Course Objectives

Upon completion of the course participants will be able to:

-Explain applicability of dangerous goods

- Explain limitations of dangerous goods

- Mark and label dangerous goods

- Recognize undeclared dangerous goods

- Explain storage and loading procedures

- Notify pilots the position of dangerous goods

- Explain provision of passengers and crew

- Recognize emergency procedures

Course Contents

- General philosophy

- Limitations

- Labelling and Marking

- Recognition of undeclared dangerous goods

- Storage and loading procedures

- Pilots notification

- Provision of passengers and crew

- Emergency procedures

Who should attend

General public especially Secondary school students who aspires to handle, store and load cargo or mail and baggage

Operators’ and ground handling agent’s staff involved in the handling, storage and loading of cargo or mail and baggage.

Duration

2 days

Course Objectives

Upon completion of the course participants will be able to:

- Explain applicability of dangerous goods

- Explain limitations of dangerous goods

- Mark and label dangerous goods

- Recognize undeclared dangerous goods

- Explain provision of passengers and crew

- Recognize emergency procedures

Course Contents

- General philosophy

- Limitations

- Labelling and Marking

- Recognition of undeclared dangerous goods

- Provision of passengers and crew

- Emergency procedures

Who should attend

General public especially Secondary school students who aspires to handle passengers who carry dangerous goods to be transported safely by air.

Passenger handling staff

Duration

2 days

Course Objectives

Upon completion of the course participants will be able to:

- Explain applicability of dangerous goods

- Explain limitations of dangerous goods

- Explain list of dangerous goods

- Mark and label dangerous goods

- Recognize undeclared dangerous goods

- Explain storage and loading procedures

- Notify pilots the position of dangerous goods

- Explain provision of passengers and crew

- Recognize emergency procedures

Course Contents

- General philosophy

- Limitations

- List of dangerous goods

- Labelling and Marking

- Recognition of undeclared dangerous goods

- Storage and loading procedures

- Pilots notification

- Provision of passengers and crew

- Emergency procedures

Who should attend

General public especially Secondary school students who aspires to be shippers and/or operator of dangerous goods in order to handle dangerous goods to be transported safely by air.

Flight Crew members, loadmasters, load planners and flight operations officers/flight dispatchers

Duration

2 days

Course Objectives

Upon completion of the course participants will be able to:

- Explain applicability of dangerous goods

- Explain limitations of dangerous goods

- Explain list of dangerous goods

- Mark and label dangerous goods

- Recognize undeclared dangerous goods

- Explain provision of passengers and crew

- Recognize emergency procedures

Course Contents

- General philosophy

- Limitations

- List of dangerous goods

- Labelling and Marking

- Recognition of undeclared dangerous goods

- Provision of passengers and crew

- Emergency procedures

Who should attend

General public especially Secondary school students who aspires to handle dangerous goods on screening areas.

Security staff who deal with the screening of passengers and crew and their baggage and cargo or mail; e.g security screeners, their supervisors and staff involved in implementing security procedures

Duration

2 days

Course Objectives

Upon completion of the course participants will be able to:

- Describe Aviation Meteorology

- Prepare Flight Plan and submit to relevant offices

- Describe Mass and Balance

- Describe performance of aircraft

- Maintain Airport Safety and Security

- Communicate with pilots concerning weather, PIB, wind, flight plan, aircraft technical condition, fuel calculation

- Plan schedule of activities to pilots

- Describe flight planning and monitoring of aircraft

Course Contents

- Introduction To Flight Operations/Flight Dispatch

- ICAO,Airlaw& Rules Of The Air

- Aviation Indoctrination

- Aircraft Mass And Performance

- Air Navigation Theory

- Air Traffic Management Theory

- Aviation Meteorology

- Mass And Balance Control

- Introduction To Transport Of Dangerous Goods By Air

- Flight Planning And Flight Monitoring

- Communications Procedures

- Introduction To Human Factors

- Aviation Security Awareness

- Aeronautical Information Services

- Communication Navigation And Surveillance

- Aerodrome And Ground Aids

- Introduction To Safety Management Systems

- Culture Change

Who should attend

General public especially Advanced Secondary school students with principal passes in Physics, Mathematics, Geography and English in Secondary school /College graduates who aspires to be Flight Operations Officers or Flight Dispatchers

Employees starting a career as assistant flight operations officers or flight dispatchers

Inspectors (Flight, Aerodrome, maintenance, Air Traffic Control) to broaden their understanding.

All other aviation personnel who want to get a broader introduction to flight operations officers/flight dispatchers

All other aviation personnel (airlines, ground handling, flight engineering and ATC) to broaden their understanding.

Duration

16 Weeks

Course Objectives

Upon completion of the course participants will be able to:

- Explain overview of ISO 9001:2008 and ISO 9001:2015

- Explain the relationship between management processes, continual improvement and the implications for auditors

- Review how audits can be used as a tool for the maintenance and improvement of management systems

- Explain and apply the audit principles

- Explain the role and responsibilities of an auditor to plan, conduct, report and follow up an internal QMS audit, in accordance with ISO 19011

- Identify the documents to be reviewed and information to be obtained from the audit

- Demonstrate how to conduct and control audits

- Describe the purpose and typical content of Corrective Action Requests (CARs)

- Describe the purpose of closing meetings

- Describe the preparation of audit reports

- Identify the types of evidence that may be required to demonstrate effective implementation of corrective action

- Appreciate the steps necessary to follow-up and close out corrective actions

- Describe the personal attributes and competence of auditors

Course Contents

- Overview of ISO 9001:2008 and ISO 9001:2015

- QMS and ISO 9000 Series

- Audit for Continual Improvement

- Document Review

- Internal Audit Process

- Audit report and Follow up

Who should attend

General public especially Secondary school students/College graduates who aspires to be QMS internal Auditors

Inspectors(Flight, Aerodrome, maintenance, Air Traffic Control) to broaden their understanding

All other aviation personnel (airlines, ground handling, flight engineering and ATC) to broaden their understanding

Duration

1 Week

Course Objectives

Upon completion of the course participants will be able to:

- Explain overview of ISO 9001:2008 and ISO 9001:2015

- Explain the relationship between management processes, continual improvement and the implications for auditors

- Review how audits can be used as a tool for the maintenance and improvement of management systems

- Explain and apply the audit principles

- Explain the role and responsibilities of an auditor to plan, conduct, report and follow up an internal QMS audit, in accordance with ISO 19011

- Identify the documents to be reviewed and information to be obtained from the audit

- Demonstrate how to conduct and control audits

- Describe the purpose and typical content of Corrective Action Requests (CARs)

- Describe the purpose of closing meetings

- Describe the preparation of audit reports

- Identify the types of evidence that may be required to demonstrate effective implementation of corrective action

- Appreciate the steps necessary to follow-up and close out corrective actions

- Describe the personal attributes and competence of auditors

Course Contents

- Overview of ISO 9001:2008 and ISO 9001:2015

- QMS and ISO 9000 Series

- Audit for Continual Improvement

- Document Review

- Internal Audit Process

- Audit report and Follow up

Who should attend

General public especially Secondary school students/College graduates who aspires to be QMS internal Auditors

Inspectors(Flight, Aerodrome, maintenance, Air Traffic Control) to broaden their understanding

All other aviation personnel (airlines, ground handling, flight engineering and ATC) to broaden their understanding

Duration

1 Week

Course Objectives

Upon completion of the course participants will be able to:

- Describe the fundamental safety management concepts and principles in accordance with ICAO Doc 9859

- Explain safety management responsibilities including the implementation of a state safety program and the requirement for service providers to implement SMS

- Describe implementation and administration of Safety Management System

- Describe Hazard identification and Risk Mitigation

- Explain Safety Performance Indicators and Acceptable Level of Safety Performance

Course Contents

- Course Introduction

- Safety Management Fundamentals

- Safety Management

- SMS Implementation

- Hazard identification and Risk Mitigation (HIRM)

- Safety Performance Indicators and Acceptable Level of Safety Performance (SPI and ALoSP)

Who should attend

General public especially Secondary school students/College graduates who aspires to be safety management officers

Air Navigation Service Providers

Airport Authorities practitioners

Operations Officers

Airlines companies/Airlines Service Providers.

Transport/Maritime Agencies.

Fire Fighters.

Mining Companies.

Duration

1 Week

Course Objectives

Upon completion of the course, participants will be able to:

- Describe safety management system fundamentals

Course Contents

- Course Introduction

- Basic safety concepts

- SMS Standards and Recommended Practices (SARPs)

- Introduction to SMS implementation

- Introduction to Hazard Identification and Risk Mitigation (HIRM)

- Introduction to Safety Performance Indicators (SPI) and  Acceptable Level of Safety Performance (ALoSP)

Who should attend

General public  with  at least Certificate of Secondary Education.

Air Navigation Service Providers, Airport Authorities practitioners, Air Operations Officers, Airlines companies/Airlines Service Providers, Transport/Maritime Agencies, Fire Fighters, Mining Companies and other related organization/companies with minimum Certificate of Secondary Education.

Duration

2 Days

BASIC AIRPORT OPERATIONS

Qualification 

Form 6 science /art  or any diploma

Fee

TZS:1.5

Course:Advanced Airport Operations

Date:17-28 June 2024

Qualifications: Form 6(Science/Art)

Fees:TZS 1.8 M